Refund and Returns Policy

This Refund and Returns Policy applies to all return, exchange, and refund requests for goods bought through our website. By placing an order with us, you confirm that you have read and accepted the terms set out below.

All items must be sent back within thirty calendar days from the date you receive your parcel. Products returned after this window will not be accepted for return or exchange, and the goods will be shipped back to you at your own cost. To qualify for a return, items must stay in unused, unwashed, and undamaged condition. Original tags, packaging, and any accompanying accessories must remain attached and intact. We reserve the right to refuse returns if products show signs of wear, stains, alteration, or damage caused after delivery.

Before sending any goods back, you need to submit a return request through our support email help@iamgisa.it.com. Please include your order number and a short description of the items you intend to return. Our team will review your application and send clear return instructions once approved. Do not send items back without prior approval, as unsolicited parcels may not be processed and can be lost or delayed.

Customers cover the shipping cost to send returned items back to our designated return address. Shipping fees paid for the original delivery are non-refundable unless the return is caused by our error, such as wrong items shipped, manufacturing defects, or damaged goods upon arrival. We recommend using a tracked shipping service for returns, because we cannot take responsibility for lost or stolen return packages while in transit to our warehouse.

Once our warehouse receives and inspects your returned goods, we will start processing your refund. Refunds will be issued to the original payment method used for your order. Processing time may vary depending on your payment provider, and it can take up to ten business days for funds to appear in your account. We do not offer cash refunds under any circumstances.

Exchanges are available subject to stock availability. If your preferred replacement item is out of stock, we will contact you to discuss alternative options or issue a refund instead. For defective or incorrectly shipped items, we will cover the cost of sending the replacement product to you after we complete our product inspection.

Certain product categories cannot be returned for hygiene or safety reasons. These include swimwear, undergarments, beauty goods, and personalised made-to-order items, unless they arrive with manufacturing faults. Sale items bought during promotional events are eligible for return under the same thirty-day timeline, but some special discounted products may only qualify for store credit instead of a cash refund.

If you receive a damaged package or incorrect items, you must notify us within seven days after delivery and provide clear photos showing the product issue and outer packaging. Without sufficient supporting evidence, we may not approve your claim for damaged or wrong goods.

We hold the right to update this policy at any time. Any changes will take effect once published on our website. If you have questions about returns, exchanges, or refunds, reach out to our support team via help@iamgisa.it.com. Last Modified: September, 2025.